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About Us



INTRODUCTION

In 1986, our Director Mr.Chan Soo Teck started out as a rattan carpenter at his small factory in Petagas with only less than 10 staffs. Among the staffs that helped him then and still is today is his brothers, Mr Chan Yen Soon and Mr. Alan Chan. Also with him was his childhood friend from his hometown in Johor, Mr Chai Soon Fatt. Together they worked hard covering all areas from producing the rattan furnitures to delivering the finished products to end users. Even with very minimal machineries, they are able to produce 20 to 30 sets of rottan sofa daily to sustain the local markets' demand which also includes wholesaling.

In 1987, Mr.Chan's opened his first retail outlet in Karamunsing Complex to retail his rattan furnitures. 3 years later, he restructured his stategy and made a decision to stop the rattan production and instead concentrate on retailing other types of  furnitures besides rattan. He also diversified his business by adding electrical and IT products into his showroom to attract more customers. The response from the customers was positive and it prompted him to open his second retail outlet in Labuan in year 1994, Sandakan in 1995, Sadong Jaya, Lahad Datu, Johor store, Tampoi, Tun Aminah and 3 branches in Sarawak (Miri, Bintulu & Sibu) in 1996 . Then, he continued to open more retail outlets at Tawau, Majidee, Kota Tinggi, Pasir Gudang and Kulai in year 1998 . Many more outlets sprouted all over East and West Malaysia soon after.


Today, we have 80 showrooms all over Malaysia and we are still looking out for more opportunities to grow further without compromising the needs of our loyal customers. Instead, we are always trying to improve our customer services by providing a more convenient way of shopping. With this mission in mind, our new extension ZENCO was created to offer e-commerce shopping for all . On our ZENCO e-commerce site, customers are able to view the whole product range, select a product, make a secure payment and simply wait for our delivery team to send the item. All this can be done at the comfort of their home or office which can be time and cost effective for the customer. ZENCO carries a wide range of Home and Office furnitures, Electrical Appliances, Laptops and Mobile Phones as what is available in all our showrooms. We believe that with our existing 80 showrooms nationwide, we can offer a great offline support to our customers compared to other e-retailers. As we have several inventory hubs at East and West Malaysia, customers can also receive their orders sooner. We will definitely be improving as time goes by and would like to thank all customers that has been so loyal to us to make us who we are today.


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